Returns and Refunds

🔁 RETURNS & REFUNDS POLICY

Returns & Refunds – Sharkausventures

Sharkausventures operates using a dropshipping fulfilment model. This means products are shipped directly from our third-party suppliers and are not stocked or dispatched by us.

We are committed to being transparent and fair with all customers.

❌ Change of Mind

Due to the nature of dropshipping and international fulfilment:

  • We do not accept returns or refunds for change of mind

  • Please carefully review product descriptions, compatibility details, and images before placing an order

⚠️ Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you must contact us within 7 days of delivery.

To lodge a claim, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once assessed with the supplier, we will offer one of the following where applicable:

  • A replacement item

  • A partial or full refund

  • Store credit

The resolution offered will depend on supplier approval and evidence provided.

📦 Returns

In most cases:

  • Physical returns are not required

  • If a return is requested by the supplier, return instructions will be provided

  • Return shipping costs, if applicable, may be the responsibility of the customer

Items sent back without prior approval will not be accepted.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been installed, modified, or used

  • Sale or clearance items

  • Items damaged due to incorrect installation or misuse

🕒 Refund Processing

Approved refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.

📌 Important Notes

  • Shipping time delays are not grounds for a refund

  • Supplier quality, packaging, and shipping methods may vary

  • Sharkausventures acts as a facilitator between the customer and the supplier

This policy ensures compliance while clearly setting expectations for dropshipped products.